Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organisational goals to strive for?

Critical Elements of Customer Service

Name: Critical Elements of Customer Service
SKU: AEC1048-E

SKU: AEC1048-E

£260.00

£195.00

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One you have purchased this product you will receive a workbook, pre and post test. activity sheet and course overview
You have 4 weeks to complete all sections of your course. You can return your course work within 5 weeks of receipt.

Expect to recieve your marked workbook back. If you have not reached over 80% score you will be contact prior to your certificate of complete being sent out to correct any areas that need attention.

Once completed your certificate of completion along with your workbook will be returned

Critical Elements of Customer Service

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